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Hillsboro Auto Repair

4

I gave a friend a ride to pick up his vehicle. They fixed his truck, but it seemed a bit expensive.

Good Afternoon we are sorry you thought this repair was expensive but we do a great job and we back up our work if anything goes wrong with in 3rys or 36000 miles. thanks for the review.

- Z's Car Care
3

I showed up with my 1979 Chevy Van. Right off the bat he asked me to put a mask on? Than I found out he charges $119.00 an hour. This is $19.00 an hour more than the mechanic I am currently using. I had to back out on to the road because there was no turn around. He did take some time to look at my van. But wanted to charge me to do an inspection before working on it? I wanted to have ball joints put in.

William, thank you for taking the time to post a review. Due to the size of our customer entry and waiting room (small), we are still protecting our employees and customers by requiring masks while inside. We provide masks if needed. I am pleased that our Service Manager did a great job ! You got enough information up front to decide that we are not the shop for you. Our labor rates are not the cheapest in town, nor the most expensive. We do charge to inspect/diagnose a complaint. We want to be sure of exactly what the problem is before we can estimate what is needed to fix it. As we warranty all our labor and new parts for 3 years or 36,000 miles, we have to be sure that the repair to be done will correct the problem. In suspension issues, there often is more than one part that is wearing beyond our standards of safety - an inspection is required. Our parking lot sometimes is very full. We will always turn your vehicle around for you or move a recently dropped off vehicle to assist in getting turned around. I wish you the best in finding the right shop for you. The Team at Z’s Car Care

- Z's Car Care
5

I called for a pre-purchase inspection service for a used van I was thinking about purchasing. I spoke to Tim on the phone. It honestly was the friendliest, most attentive conversation I've had with an auto shop. He asked me very important questions about the vehicle even before trying to make an appointment—during which we found out that the van will be just a bit too high for them to lift to do a thorough inspection. Even after that, he stayed on the phone with me and answered some questions I had about purchasing a used vehicle. He was knowledgable & patient. He explain things in ways that people like me who don't know a lot about cars could understand. I instantly felt like I could 100% trust the integrity of their shop. Sadly, this van won't fit in their shop. But if it did, I would 100% go here.

Jay, Thank you for you kind words. We are here to help people. One of our values is to help educate people about vehicles so they can make good decisions for themselves. A great shop not only needs great technicians and office staff, they need to value each customer and how to best help them. We appreciate you taking the time to write a review on us, and if we can be of any further assistance to you, please don't hesitate to call ! Your Team at Z's Car Care

- Z's Car Care
5

It's sad to see them go but happy for there new Journey

Tonya we will always be here for all your car care needs. Tonya we want to thank you for the great review.

- Z's Car Care
5

Been coming to Z's for roughly 15+ years, and hopefully I can continue for another 15+ years (though I may be too old to drive then)

5

It's sad to see them go but happy for there new Journey

Tonya we will always be here for all your car care needs. Tonya we want to thank you for the great review.

- Z's Car Care
5

Good 👌

EL Tony thank you for the great review.

- Z's Car Care
5

Good 👌

EL Tony thank you for the great review.

- Z's Car Care
5

Though it takes a while to get my car back I wouldn't trust her to anyone else from now on

5

As always, these folks exude quality, standing behind their work, & customer service is beyond today's standards. When they service my car, they relay to me upcoming service that will be needed in the near future and give me an estimate of the cost so I can plan for it. If an error is on them, they have no problem making it right & owning up to it. The lack of "blaming others" & "no-fault attitudes" is refreshing, to say the least. It's as if the tenets of business have taken a step back to 40 years ago. It's great!! And best of all, they are knowledgeable & listen to their customers. They WILL find the problem! I'm so grateful that they are in business & that I have the opportunity to have them as my "car doctor".

Z's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Z's Car Care (503) 648-3552 if you have any issues in accessing any area of our website.