Hillsboro Auto Repair

5

Perhaps "enough said" isn't enough. It's been awhile, but my story is this: I had a minivan that was experiencing odd electronic troubles. It was still drivable, but these were small annoying things like windshield wipers spontaneously turning on and off. I brought it in to Z's and left it with them for the day. When I came back, he had not been able to figure out what was causing the problem. I asked him, "What do I owe you?" Even though he had looked at it a couple hours, he told me that he would not charge me for his time if he did not fix it. As long as I lived in Hillsboro, Z's received all of my automobile maintenance business.

5

Hunting for a used car can be an ordeal. Trying to find a good mechanic on short notice in an unfamiliar city for a pre-purchase inspection can be even harder. Lucky for us, fellow Yelpers tipped us off to Z's Car Center, and Delbert, the owner, was gracious enough to squeeze us into his busy (no, really) lineup within a couple of hours. Upon arrival, Delbert's easygoing but professional manner quickly put us at ease. So much so, I was beginning to wonder a) if I was really at an auto shop and b) if he'd notice that we were (ok, still are) female, ripe for the advantage-taking (Bad Past Experience rears its ugly head). As if on cue, while he was writing up the initial paperwork, a woman dropped by to give him fresh cucumbers as a small "thank you" for helping her relative on short notice. He was humble and grateful for the gesture. I thought, "Wow, this guy is the real deal"-- unless he had a call button under his desk for such occasions-- ok, that's just the Bad Past Experience talking again. After the inspection, Delbert took the time to explain each line item, answered any and all questions related (and unrelated) to the car, and offered sound advice on formulating a fair offer. He gave us ballpark figures for many of the needed repairs, but since he wanted to be as thorough as possible, he offered to call around for the parts and e-mail a more detailed and accurate estimate. Was Z's offering the cheapest inspection we found in town? No, but it offered a more thorough inspection for just a few bucks more than the dealerships. Did we get the car? Unfortunately, no; there's just no helping unrealistic expectations. On the bright side, we found an honest and reliable mechanic which, as many know, is Priceless.

5

Delbert, who owns Z's Car Care, has had my car business for several years. How do you know you've found a good mechanic? Here's a clue -- it's not the guy with the empty and spotless shop. Delbert is always busy, but he'll squeeze you in. We used to have a muffler and radiator shop here in town that was known for its honesty. The owner of that shop, on retiring, told me about Delbert. Z's Car Care could be counted on to be just as honest in his dealings as we've come to know -- and it's turned out to be true. Honest does not mean cheap -- expensive repairs are still expensive, but Delbert won't steer you into unnecessary repairs.

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